Frequently Asked Questions

Where are your pick up and drop off locations?


At the Airport we pick up from the Priority Pick Up area and we stop at our designated stops throughout the CBD, Kings Cross and and White Bay Cruise Terminal.

Please see our maps for exact locations. You need to be at the pick up area 15 minutes before the scheduled departure as we're unable to wait if you're running late.




What happens if I can't find the meeting point?


Please call us on 1300 97 49 49 and our friendly team will point you in the right direction.




How long should I allow to get to the Airport for my flight?


We recommend you leave at least one hour to get to the airport.




Can I change or cancel my booking?


We accept changes to your booking up to 48 hours beforehand. Within 48 hours of travel no changes can be made. Please note all our bookings are non refundable.




Can I bring a surboard / bike?


Yes - for an additional charge of $8 per piece (payable at the time of booking). Please select this option in the booking form.




Do you have child seats?


Yes - pls put this in your booking notes and our team will be in contact with you. An additional charge may apply.




Can you drop me at my hotel?


We can only drop off and pick up at the designated spots, not at individual hotels.





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